Having tea is a relaxing and enjoyable experience.  For many of our guests, having tea at The White Heron is their first experience having tea in a formal tea room setting.  Often times they have questions about the tea service or what to expect when visiting our tea room.

Below are some of the most frequent questions from our guests.

The White Heron Tea & Gifts

What time are your tea seatings?  Do you have specific times?

Tea seatings at The White Heron are 12 pm, 2 pm and 4 pm, Tuesday through Saturday.  Due to the desire to lessen distractions during your tea time, we only seat parties at these specific times.  *PLEASE NOTE: Your entire party must be present before you are seated in the tea room.  WE DO NOT SEAT PARTIAL PARTIES.  

How long is each tea seating?

Each tea seating is provided one hour and thirty minutes for tea. Tea times that start at 12 pm can stay until 1:30 pm, 2 pm seatings can stay until 3:30, and 4 pm seatings can stay until 5:30 pm.  This provides lots of extra time for visiting after tea service, and also allows ample time for our team to reset the tea room and be ready for guests coming in for later seating times. 

Do you require reservations?

Yes, we require reservations for all tea room activities.  We recommend a minimum of 48-72 hours in advance for reservations. At certain times of the year we are busier and so reservations may need to be made well in advance of the 72 hours.  If you have a date that you would like to have tea, it is best to get that date on the calendar as soon as you have it so we can be sure to accommodate your desired time.  **We do not require reservations if you would like to come an enjoy scones at tea (no sandwiches or desserts).  Our Tea Parlour is the perfect place to stop in for tea and scones.  

When making a reservation, what information do you need?

When you call to make a reservation, we will need to know the number of total guests in your party, what date and time you would like to have tea, what menu option you and your party will be having when visiting our establishment (Afternoon Tea, Lunch Tea, etc.), any dietary restrictions that your party may have (vegetarian, etc.) and a contact name and phone number. 

What is the capacity of the tea room?

The capacity of the tea room, as provided to us by the City of New Port Richey Fire Department, is 24 guests.   The capacity of the Tea Parlour, as provided to us by the City of New Port Richey Fire Department is 10 guests. 

Do you offer group discounts?

No, we do not offer group discounts.  

Do you allow plate sharing? 

No, we do not allow plate sharing.

Do you allow food to be brought into your establishment for people with dietary needs?

We have a very small kitchen and work hard to meet the dietary needs of all of our guests, though sometimes because of the nature of what we do, that may not be possible.  The White Heron Tea & Gifts is a small commercial kitchen establishment regulated by the Florida Department of Business and Professional Regulations - Hotels and Restaurants.  Because we are a commercial kitchen we do not allow any food prepared offsite to be brought into our restaurant, whether it was prepared in a commercial kitchen or not.

What is the Tea Room? 

Our tea room hosts guests for tea service.  The menu options served in the formal tea room include: Afternoon Tea, Lunch Tea, Tea House Salad, and Dessert Tea.  Cream Tea and Pots of Tea is are served in our Tea Parlour. 

What is the Tea Parlour?  

The Tea Parlour is an area within our gift shop that has been designated for guests to come and enjoy tea and scones without reservation.  It is open 11 am to 4 pm, Tuesday through Saturday and does not require reservations.

Do you host bridal / baby showers in your tea room? 

Yes, we are very happy to host bridal and baby showers in our tea room.  Showers are held at our 2 pm or 4 pm seating times only.  A guest count must be provided a minimum of 72 hours in advance.  We do allow small decorations, but do not allow the following: glitter, anything hung on the walls.  We reserve the right to refuse any decorations if they are obtrusive or will cause damage to our tea room.

Do you host children's birthday parties?

At this time, we do not host children's birthday parties.  We are more than happy to host a group of young ladies and their moms for a formal tea seating, however, due to previous experiences, our tea room has opted to not host children's birthday parties at this time.  The formality of our tea room is not conducive to a traditional birthday party experience.

Do you charge a room rental fee? 
Starting July 1, 2019, all Bridal / Baby Showers, Birthday, and other parties (that reserve the entire room) will be charged a non-refundable $15 deposit that will go towards the cleaning of the room once the shower / party is over.  Each party hostess will also receive a contract regarding the specifics of their party, that must be signed and returned before any party reservation will be confirmed.

Do you allow Service Animals?
The White Heron Tea & Gifts understands the needs of our guests and does everything it can to accommodate their needs when visiting our establishment.  That being said, The White Heron Tea & Gifts (KB Hackman, Inc) has the following policy in regards to Service Animals. 

Florida's service animal law applies to animals that are trained to do work or perform tasks for someone with a physical, mental, psychiatric, sensory, or intellectual disability. The ADA defines a service animal as a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. 

Neither law covers pets or "emotional support animals", animals that provide a sense of safety, companionship, and comfort to those with psychiatric or emotional disabilities or conditions.  Under the ADA and Florida law, owners of public accommodations, including restaurants and retail establishments, are not required to allow emotional support animals or pets into their establishments, only service animals.  

It is the policy of The White Heron Tea & Gifts to follow the law according to the ADA and the state of Florida. Therefore, we recognize trained service dogs and welcome them into our establishment.  Currently, "emotional support animals" or other animals of any kind are not permitted in our establishment.  It is the policy of The White Heron Tea & Gifts to review any paperwork or documentation for any service animal before allowing admittance into the establishment.

Privacy Policy / Notice

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
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Information Collection, Use, and Sharing:  We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:  You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security:  We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 727-203-3504 or via email at info@thewhiteheronfl.com